Cyberhost Network Privacy Policy

Cyberhost Network Privacy policy

The following is the privacy policy of Cyberhost NetWork. Please read it carefully so you understand how we use and why we collect the personal information we ask you to submit.

Information collection and use

When you register as a member with Cyberhost Network, you need to supply personal information such as:

your name, address and contact details;
email details;
password;
information obtained as a result of credit checks which you authorise us to carry out;
records of communications between you and Cyberhost Network relating to products and /or services provided by Cyberhost Network to you;
"promotion codes" if participating in any given competition or promotional offers.

This information is your personal information and Cyberhost Network will not disclose or sell this information to any other organisation under any circumstances, without prior permission, unless they are contracted to Cyberhost Network to keep the information confidential or are required to comply with all relevant laws including the Privacy Act. Cyberhost Network allows you full access to your personal information for viewing and updating which can be reviewed from the "My account" page. We require this information to help us process and manage your account.

Other ways we collect and use your personal information are:

for billing purposes;
for debt collection;
to maintain your account;
to notify you about other or new services or promotions from time to time;
to provide member support;
to provide you with the products, services or information you have requested;
for administration and notification of any Cyberhost Network hosted/run competitions;
to develop and improve the products, benefits and services we offer to our members and website users;
to contact users directly who communicate directly with Cyberhost Network;
to distribute information about other services and other organisations' services to you;
to help us constantly improve our service, in order to maintain a consistent level of customer satisfaction;
if required by law or to enforce, protect or apply rights, we may release such information as required;

We may also disclose to business associates certain generalised membership information for use in marketing goods or services to our membership, in such a way that will not reveal the identity of any individual member or customer to those business associates.

Site content

The Cyberhost Network website is frequently crawled and indexed by search engines such as Google. Please note that website content written and submitted by a member, for example a forum, will often be indexed and will therefore be listed within these search engine directories. This type of website content may contain the name of the member who submitted the review, if this constitutes part of the website content. The indexing and retrieval of such site content within search engines such as Google is beyond the control of Cyberhost Network.

Mail (electronic and postal)

During the course of your membership, you will receive postal mail and/or emails from Cyberhost Network that contain information relating to your account and the service provided to you as a member, including but not limited to website changes, product additions, news and current updates concerning the industry, website and account, product availability and the status of deliveries and/or returned items.

After your membership, from time to time we may contact you regarding offers or promotions that may be of interest to you.

Links to external sites

Cyberhost Network does not take any responsibility for its advertisers, outgoing links or any other part of its website that is not under direct or total control of Cyberhost Network. We advise that users read the privacy policies of external sites before submitting personal information.

Data quality

Cyberhost Network takes all reasonable steps to ensure that all personal information we collect and use is accurate, complete and up-to-date. To this end we have provided a facility under "My account" for you to change, amend and update your personal details. It is your responsibility to make sure this information is accurate and complete.

Data security

Cyberhost Network will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Cyberhost Network also takes reasonable steps to protect personal information it holds from misuse and loss and from unauthorised access, modification and disclosure.

Where credit card details are transmitted, we use 128-bit encryption through Secure Sockets Layer (SSL) technology. The common name of encryption certificate may be that of either Cyberhost Network or Cyberhost Network's official hosting partner. This encryption process ensures that the information you give us is protected against unauthorised access. If you have any queries concerning encryption please contact our Customer Service team.

We have implemented technology and security features, as well as strict internal guidelines to safeguard the privacy of your personal information from unauthorised access. We will continue to enhance these features as technology changes and becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Furthermore Cyberhost Network takes reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.

Changes to our privacy policy

Cyberhost Network reserves the right from time to time to change this policy at its sole discretion. We will notify you of any updates by email. The most current version of the privacy policy will supersede all previous versions and can be reviewed by clicking on the "Privacy policy" hyperlink located at the bottom of the pages of the Cyberhost Network website.

Contact

If you have any questions, comments or complaints concerning this policy, please contact:

Privacy Officer
Cyberhost Network
PO Box 1882
New Farm, QLD 4005

or use the "Contact us" form available on the Cyberhost Network website.